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The Center for Management and Organization Effectiveness talks with Dennis St. Jean Mathieu Perreault Jets Jersey , Assistant Director Professional Development Division, Boy Scouts of America, Irving, Texas.


CMOE: Having recently attended one of your leadership conferences I walked away with a totally different view of Boy Scouts of America. Can you tell us about your organization?


Dennis: Our intent is to have the volunteers in the community Kyle Connor Jets Jersey , and the youth, receive the recognition. As a result most people think of us as a volunteer organization and don't know that we have 3,500 full time commissioned professional staff working in 326 local Boy Scout Councils. Our Staff Leaders work with our first level professional, Unit Serving Executives.


CMOE: What is the role of a Unit Serving Executive?


Dennis: They are the workhorses of our organization Mark Scheifele Jets Jersey , responsible for fund raising, recruiting volunteers, recruiting new members, and starting new scouting units. They work directly with the volunteers and their efforts determine our success in meeting our Mission and Goals.


CMOE: So the Staff Leaders manage the Unit Servicing Executives?


Dennis: They do more than manage Josh Morrissey Jets Jersey , they lead and develop. Even though we are a not-for-profit organization, we operate like a business. Since our staff salaries are the biggest line item in our budget, we must maximize the contribution of our people. We believe that maximization is more acute for the Scouts. Every dollar spent has to be raised. It is absolutely imperative that the Staff Leader sharpens the skills of those reporting to them and constantly develops them to become even better.


CMOE: What role does leadership coaching skills play in achieving this goal?


Dennis: Our Operational Management System (OMS), like many other performance management systems Connor Hellebuyck Jets Jersey , has four phases: Clearly communicating expectations, Providing feedback on barriers and needed development, Coaching to improve, and Rewards based upon performance.


CMOE: Are your Staff Leaders good coaches?


Dennis: They are good people and we assumed that leadership coaching behaviors were natural. Our feedback from some of our highly rated people who left Dustin Byfuglien Jets Jersey , and current valued employees, told us that both the quality and quantity of coaching was lacking. They were not receiving enough coaching, feedbackdirection, and the coaching was either not effective or focused only on barriers Nikolaj Ehlers Jets Jersey , not on developmental plans. Even when discussing barriers there was not enough emphasis on ?why? and ?how to improve.?


CMOE: Then the Professional Development Division got involved?


Dennis: Only because our Chief Executive Officer after a number of focus group sessions with new Unit Serving Executives, recognized that our organization hadn't provided the tools or process to be a good coach. Our projected growth and increased competition for attracting and retaining top caliber people further spotlighted this. Then we were asked to get involved.


CMOE: What has been your experience with the CMOE's Leadership Coaching Workshop and Coaching Model?


Dennis: We know this gives them the tools to implement the Coaching function of our OMS and be more effective in their day to day interaction with the professional staff.


CMOE: Can you give us some examples of the Coaching Model working?


Dennis: Two come to mind. A Field Director attended the workshop two weeks prior to the quarterly reviews. He called back to relate how well they had gone and that they exceeded his expectations for a positive performance feedback and development session. The second was a Staff Leader who used the model in a corrective discussion. She called me to report that with this tool, the results were more positive than she had ever expected and that the employee was making some real progress. There are many more examples but these two are the most recent.


CMOE: Any other thoughts you would like to share?


Dennis: As a not-for-profit organization we are excited about helping our leaders become even better coaches. This will help them maximize the contribution of our employees and volunteers and better enable us to achieve our Mission.


"More than any other time in history, mankind face a crossroad. One path leads to despair and utter hopelessness Mathieu Perreault Jersey , and the other, to total extinction. Let us pray we have the wisdom to choose correctly." - Woody Allen (Side Effect)


Is it possible to live a fear-free and worry-free life with what is happening around us? That is the one million-dollar question I have often found people asking me. We all face so much fear in life, both the poor and the rich. You will be surprise to note that the rich also cry.


Fear is the very natural and normal response to the challenges we face in life. Fear tells us that there is something we must be cautious about. It puts us on alert and tells us there is something we must be prepared for. We face so many fears in life: fear of change, fear of the unknown and fear of rejection Kyle Connor Jersey , amongst others. But the single greatest obstacle to success in adult life is fear of failure.


The average person starts out in life with very few negative emotions. As he goes through life, negative emotions begin to accumulate like souvenirs. It is impossible for us to realise our full potential unless we leave our negative emotions behind. And there is one negative emotion that seems to be endemic to our society: 'worry'. Worry is a sustained form of fear caused by indecision. This means that as soon as we make a decision to act in any worrisome situation; fear, tension and stress begin to diminish.


But how do we conquer fears and worries? One of the best ways to conquer fear is to face it. If we face fears and worries we 'step up', but when we run away from it we 'step off' from the race of life.


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